image_pdfDownloadimage_printPrint

Students Satisfaction in Distance Learning Programme Reference To (IDOL), Guwahati University

idol

ABSTRACT

Higher Education provides and supplies a wide range of sophisticated manpower needed for the development of a nation. The citizens always look for attainment of individual progress by joining the mainstream system. It is expected that the system must be accessible to an optimum level of those citizen who are capable of pursuing higher studies. Taking into considerations the factor of increasing rate of enrolment in Higher Education, the formal system cannot fulfil the needs of Higher Education and it was thought to divert the overflow of entrance through creation of alternate channels of higher education. In this context the open learning system has been initiated to augment opportunities for higher education, as an instrument of democratizing education and to make it a lifelong process. There are many distance education institutes all over the world which are providing higher education through distance mode. But the effectiveness of distance education system based on the satisfaction of distance learners. This paper is an attempt to understand the satisfaction of distance learners’ special reference to Institute of Distance and Open Learning (IDOL).Higher Education provides and supplies a wide range of sophisticated manpower needed for the development of a nation. The citizens always look for attainment of individual progress by joining the mainstream system. It is expected that the system must be accessible to an optimum level of those citizen who are capable of pursuing higher studies. Taking into considerations the factor of increasing rate of enrolment in Higher Education, the formal system cannot fulfil the needs of Higher Education and it was thought to divert the overflow of entrance through creation of alternate channels of higher education. In this context the open learning system has been initiated to augment opportunities for higher education, as an instrument of democratizing education and to make it a lifelong process. There are many distance education institutes all over the world which are providing higher education through distance mode. But the effectiveness of distance education system based on the satisfaction of distance learners. This paper is an attempt to understand the satisfaction of distance learners’ special reference to Institute of Distance and Open Learning (IDOL).

INTRODUCTION

Higher Education provides and supplies a wide range of sophisticated manpower needed for the development of a Nation. The open learning system has been initiated to augment opportunities for Higher Education, as an instrument of democratizing education, and to make it a lifelong process. Teaching and learning by correspondence is the beginning of what is today called Distance Education. In a developing country like India, Distance Education is well suited to meet the increasing needs and aspirations of clientele in Higher Education. Today about 3.6 million students all over the India have enrolled in distance learning system, which is 28% of the total enrolment in Higher Education. The share and role of distance education in catering to Higher Education is highly significant and is likely to increasing in the coming decades. The University of London was the first University to offer distance learning degree establishing its ‘External Programme’ in 1958. But the credit of starting the first Open University goes to Britain. In the 1960 the UK Labour Government under Harrold Wilson approved the setting up of ‘The University the Air’ presently known as UK Open University. Since then each region has developed its own form of distance education and open learning system in accordance with local resources, target groups and philosophy of the organizations which provide the programmes ( Lokesh Koul, sixth survey of Educational Research , p. 169). In North East region also many distance education institutes are providing Higher Education through distance mode. IDOL, GU is one of the famous institute of distance education in North East region formerly known as Post Graduate Correspondence School ( PGCS). The effectiveness of distance education system based on the satisfaction of the distance learners. So it is very important to know the satisfaction level of learners of IDOL.

INSTITUTE OF DISTANCE AND OPEN LEARNING (IDOL), GU

As the name indicates ‘Institute of Distance and Open Learning’, this is an institute of Distance Education under Gauhati University. It is well known to all that Gauhati University was established in 1948. The University has completed 50 years in 1998. On the eve of its Golden Jubilee year it established Institute of Distance and open learning. It was formerly known as post Graduate Correspondence School (PGCS). The man motto of IDOL is Quality Higher Education for all.
The institute extending its reach to every nook and corner of North East reason and it has become ‘The peoples University’ of the North east exactly 140 years after University of London opened its door even to a young shoemaker who studies in his great. The Institute of Distance and Open Learning (IDOL) completed 14 years of successful existence and aims to continue the mission of spreading and providing quality education to the students. IDOL started its mission in 1998 with 514 students and 6 courses. But the institute has now grown to offer 29 programmes with more than 30 thousand in various programmes and so far more than six thousand candidates have qualified candidates have qualified themselves for various degrees/diplomas. The alumni of IDOL, G.U. are employed in Universities, colleges, schools and in many prestigious organizations of the country. Many successes in getting promotion in their carrier after acquiring the post graduate degree through distance learning. The motto of reaching the hither to unreached has entered the role of the University for opening new avenues for learning for the marginalized section of the society. The establishment of IDOL has added a new dimension in the domain of higher education in the region by reaching every nook and corner of the region and providing greater accessibility of higher education to a large number of populations.
To fulfil the dreams of its pioneers, i.e. to provide higher education to the people north east region, Guwahati University trying to provide higher education to the people of the region not only by conventional class room made but also spreading its wings to impart education through open and distance made since inception, the institute of distance and open learning has been able to contribute to the educational history of North- East by demo crating higher education in real sense of the term. The institution with greater accessibility provides equal opportunity to large number of aspirants, who otherwise have to drop their lifelong ambition to pursue higher education due to limited number in the University classes and the officiated colleges. Widely recognized as the pioneering institute in the arena of Distance and Open Learning, IDOL has successfully met the increasing demands for higher education in the region.

OBJECTIVES

To study the satisfaction level of distance learners towards student support services and evaluation system of IDOL, GU.

METHODOLOGY

The study is based on both secondary and primary sources of information collected through a self structured questionnaire for the distance learners. The sample of the study consists of main study centre of IDOL, GU. A sample of 100 students was selected through convenience sampling technique. The data were analyzed through using simple percentage. The present study is delimited to only the learners of M. A. Course of the main study centre of IDOL, GU. Questionnaire to the learners were used as tools of together data. The data is tabulated, interpreted and conclusions drawn presented in the following pages.

ANALYSIS AND DISCUSSION

The data is tabulated, interpreted and conclusions drawn presented in the following pages.

LEARNERS SATISFACTION

The following data shows the trend of responses of the sample of distance education learners of IDOL towards student support services and evaluation also. The trend is reported as percentage on a three point scale i. e. satisfied, undecided and dissatisfied. The learners were asked to express their satisfaction on the following areas-

Serial No. Statement Opinion in %
Satisfied
Undecided
Dissatisfied
1
IDOL offer adequate number of courses.
81
10
9
2
Courses are suitable to the needs of the students
73
16
11
3
More job oriented courses should be introduced
86
8
6
4
There is freedom for you to choose your course
92
6
2
5
Curriculum is very relevant to student needs
65
25
10
6
There is need for introducing teacher education courses like B. Ed.
95
5
0

As seen from the above table 81% of the sample is of the opinion that IDOL offer adequate no. Of courses .In the same way 73% expressed that courses are suitable to the needs of the students. 68% feel that the fee is very reasonable. 86% is of the opinion that more job oriented courses are to be introduced. A good number of respondents i.e. 92% expressed their satisfaction and gave a positive reply and said that there is freedom for the learners to choose their course. Again, 65% expressed that curriculum is very relevant to students needs. Regarding introduction of teacher education programme maximum number of respondents’ i. e. 95% gave positive opinion.

Serial No. Statement Opinion in %
Satisfied
Undecided
Dissatisfied
1
Course material is usually supplied in time
40
25
35
2
Reading material provided by IDOL is very good
53
27
20
3
The syllabus relating to your course is proper for you
69
16
15
4
The language of the study material is very easy to understand
72
15
13
5
Course material is covering the entire syllabus
38
24
34

As can be seen from table 2 it is notable that 40% respondents admit that course materials are supplied in time. 53% are of the opinion that the reading materials are very good. 69% respondents opined that the syllabus relating to the course is proper for them. 72% expressed that the language of the study material is very easy and only 38% sample are of the opinion that the course material covers the entire syllabus.

Serial No. Statement Opinion in %
Satisfied
Undecided
Dissatisfied
1
Assignment approach is properly followed
63
18
19
2
You have received the assignment in time from IDOL
69
17
13
3
IDOL gives proper time to submit the assignment
76
20
4
4
The declaration of result of examination is always in time
5
5
90
5
You are very satisfied with the marks/ grades awarded on your assignment
62
20
18
6
The examination system of IDOL is very transparent
64
26
10

Towards assessment and evaluation system of IDOL it can be reported that 63% respondents satisfied and said that assignment approach is properly followed. 69% samples are of the opinion that they have received the assignment in time. Again 76% expressed that IDOL gives proper time to submit the assignment. Learners are totally dissatisfied with the time of declaration of exam result. A negligible number of respondents’ i.e.5% only support that IDOL declared exam result timely.62% respondents expressed their satisfaction towards the marks/ grade provided to them and 64% support that the examination system of IDOL is transparent.

Serial No. Statement Opinion in %
Satisfied
Undecided
Dissatisfied
1
Personal contact programme (PCP) are beneficial to students
71
25
4
2
Counselling timings are suitable to students
68
22
10
3
Duration of Contact programme is sufficient
55
26
19
4
The quality of counselling is satisfactory
53
35
12
5
You get the schedule of Contact programme timely
50
45
5
6
The lecture of Contact programme is very effective
61
33
6
7
The fee structure paid for counselling is reasonable
49
30
21
8
PCP Should be free of cost
85
10
5
9
Duration of counselling programme is sufficient
47
41
12
10
Limited counselling programme is enough for you
54
44
2
11
You feel that the counsellor of counselling programme is quite suitable for counselling.
45
36
9
12
You have opportunities for expressing your doubts in counselling sessions
56
40
4
12
The counselling programmes helps in developing good study habits
62
35
3

It can be seen from the above table that the opinion of the sample towards the benefits of PCP and timings of PCP are almost same i.e. 71 and 68%. 61% sample expressed that the lecture of the contact programme is very effective and 62% sample opined that counselling programme helps in developing good study habits but 85% support that counselling programme should be free of cost. The overall satisfaction of the learners regarding contact programme and counselling services are good.

Serial No. Statement Opinion in %
Satisfied
Undecided
Dissatisfied
1
The current information about IDOL is available on web
32
13
55
2
IDOL provides SMS service to all learners
46
42
12
3
The service of e-learning portal of IDOL is very good
24
47
29
4
The counsellor response well on telephone counselling
9
52
39
5
Walk-in-counselling of IDOL is available for all learners
20
59
21
6
You get adequate response in Walk-in-counselling
19
54
27

As seen from table 5 that learners are not very satisfied with SSS because the no of positive response of the sample are below 50%. Among the sample only 46% are of the opinion that IDOL provides SMS service to learners. So IDOL should improve the student support services to increase the satisfaction of the learners.

CONCLUSION

Distance education is a multimedia teaching learning system. This innovative system has earned credibility all over the world as an effective alternate channel for imparting higher education to varied clientele and target groups. This system is of special relevance to the developing countries for meeting the future educational demands of the people and for coping with the urgent needs of updating knowledge and skills. In the context of IDOL it can be concluded that IDOL plays a very significant role in providing Higher Education. There are gradual increases of student enrolment in distance learning system of IDOL.

REFERENCES

Sangita Barman

Assistant Professor

Department of Education,
Saraighat College, Changsari

image_pdfDownloadimage_printPrint

Leave a Reply

Your email address will not be published. Required fields are marked *